陆圣烈先生在2000年2月正式任职为新加坡亚历山大医院院长时，他感觉医院的士气低落、员工态度懒散。整个大环境的发展对亚历山大医院不利，当时新加坡政府已宣布，计划兴建中的一所大型综合医院会在2006年完全取代亚历山大医院。

公众对于亚历山大医院的总体印象一向欠佳，该医院的服务质量和基础设备缺乏维修被民众所诟病。医院重组前，原来的管理层受限于经费以及新加坡民事服务的权限，在另一套不同的行政架构下运作，自主权有限。

新院长肩负重组医院的使命，必须在任职后决定下一阶段如何采取措施。他和管理团队开始考虑如何生存及如何让设施有限的医院与邻近的两家大型综合医院，即新加坡国立大学医院和新加坡中央医院竞争。

两年之后，亚历山大医院已经彻底的改造。新院长和管理团队回顾过去，展望未来，希望能够从过去成功或者是失败的经营中吸取教育，为将来作准备。


Our Philosophy of Care

Our primary focus is on Excellence in Patient Care, made possible by 2 important pillars: Learning & Research,Teaching & Sharing.

Excellence in Patient Care
Alexandra Hospital (AH) is committed to excellence in patient care.

Here, patients are our priority and we have worked to support greater patient choice, with the aim of ensuring that our services are better tailored to your needs. We make decisions that will make our patients stay as comfortable as possible; providing them relief from pain as well as educating them about their illness.

We have introduced new ways of working and redesigned services around the needs of the patient resulting in better services. New facilities, new staff and new equipment have helped to improve the care we provide. New techniques and working practices to improve the patient experience have all been possible through the hard work and commitment of our staff.


Learning & Research
To stay in the forefront of research, over the past year we have built up the research infrastructure at Alexandra Hospital that are aligned with good clinical practices. Todate, medical staff have participated in more than 20 of clinical improvement projects.

Alexandra Hospital believes in taking lessons in innovation and quality initiatives from a wide array of industries. As part of the learning journey, staff often take road trips to different organizations such as the Ritz Carlton Millennia Hotel, the National Library Board of Singapore and the Toyota manufacturing plant in Japan. Staff have also traveled to learn from hospitals all over the world.

Teaching & Sharing
Since restructuring in the year 2000, Alexandra Hospital has embarked on a journey of learning from the very best, both within and outside of the healthcare industry. Adopting an abundance mindset, Alexandra Hospital believes in sharing with others and since played host to more than 10,000 distinguished friends and visitors from countries including China, Indonesia, Malaysia, Hong Kong, Taiwan, Bhutan, United States of America.


A Healing Environment
Research shows that Nature heals. Patients in wards facing greenery recover faster than those facing a wall or building.
Since 2000, staff have put in work and time to ensure that patients have a therapeutic garden to convalescent in. Over the years, the garden has grown to include a 100 species butterfly trail, an ecological garden, a fragrant garden and a medicinal garden with 100 plants that Heal, Thrill and Kill, a book of the same title by Professor Wee Yeow Chin. Read more about the medicinal garden in our May-August 2005 issue of the AHA newsletter!


Our Vision & Mission

Vision
Adding years of healthy life to the people of Singapore.

Mission
We will improve health and reduce illness through patient-centred quality healthcare that is Accessible and Seamless; Comprehensive, Appropriate and Cost-Effective; in an environment
of continuous learning and relevant research.

Our Values
Integrity
Compassion
Professionalism
Respect
Collegiality
Social Responsibility


Our History

1930’s to 1970’s : British Military Hospital

Established in 1938, Alexandra Hospital served as the principal hospital for the British in the Far East and was known as the British Military Hospital. After World War II to the 1970’s, Alexandra Hospital remained as one of the most modern hospitals in Singapore right to the 1970s.

In its heyday, Alexandra Hospital was an institution that adopted cutting-edge medical technology and was the first hospital in South East Asia to successfully perform limb re-attachment to a patient.

Alexandra Hospital was also renowned for some of the well-known medical expertise. These include:

• Sir Roy Calne, an international renowned transplant surgeon


• Major A.P.Dignan, a world famous transplant surgeon and professor of Surgery in the University of Cambridge , Clinical School


• Sir Weatherall, Regius professor of medicine and Honorary Director of the Institute of Molecular Medicine at Oxford University

1970's to 1990's: Catching Up With Other Hospitals

In 1971, Alexandra Hospital was handed over to the Government of Singapore with a token sum of S$1 and was renamed Alexandra Hospital. It officially opened its doors to the public that same year.

Over time, with the restructuring of more hospitals from the 1970’s till late 1980’s, Alexandra Hospital began to pale in comparison with the spankier and more modern hospitals. Patient volume suffered.

2000: A New Beginning

Alexandra Hospital was restructured on 1st October 2000 and became a member of the National Healthcare Group

After a major restructuring in October 2000, our facilities and services has been upgraded to serve patients better. Patients are our priority and we have gone out of our way to improve our environment and to ensure quality and safer medical service. Best practices from other organizations are also adopted to deliver effective and efficient quality service.


Alexandra Hospital
Main Line (65) 6472 2000
Emergency department (24 hrs) (65) 6379 3162
Admission enquiries (65) 6379 3840 / 1
Appointment line (65) 6476 8828
Billing enquiries (65) 6379 3700
General fax (65) 6379 3880
Direct access hotline (65) 9369 6292
Dental appointment line (65) 6379 3988
Feedback hotline (65) 6379 3789
General enquiries enquiry@alexhosp.com.sg
International Patient Services (65) 6476 8828
IPS@alexhosp.com.sg
Email / Dial-A-Nurse Service (65) 63795333
Alexandra Hospital @ Yishun AH_Yishun@alexhosp.com.sg

Continual Medical Education for Doctors
Enquiry line (65) 6379 3947

Courses
Health for Older Persons (65) 6379 3440
Skills for Life (65) 6379 3870
CPR & First Aid (65) 6379 3870

Material Management Department -MMD
Business Fax (65) 6379 3907
Any comments/feedback on the tender section Ms Lynette Goh
lynette_goh@alexhosp.com.sg
Stationery & Forms / Environmental Products/Food Supplies Mr Daniel Lee
daniel_lee@alexhosp.com.sg
Medical Equipment / Computers & Peripherals / Office Equipment Ms Ho Chia Ing (Jia Jia)
chia_ing_ho@alexhosp.com.sg
Facilities Services / Linen & Uniforms / Telecommunications Equipment Ms Yap Kwee Teng
kwee_teng_yap@alexhosp.com.sg
Operating Theatre Consumables / Radiology Supplies Mr Melvin Cheong
kok_wai_cheong@alexhosp.com.sg
Ward consumables / Lab supplies Ms Vivien Teh
vivien_teh@alexhosp.com.sg

Feel free to fax any practical and innovative products information with company details to us

Media Enquiries
Diana Jamaludin (65) 6379 3554
diana_jamaludin@alexhosp.com.sg

Paramedical Departments
Laboratory (65) 6379 3301 / 2 / 3 / 4
Medical Social Work (65) 6379 3370
Nutrition & Dietetics (65) 6379 3270
Pharmacy (65) 6379 3333 / 1
Radiology (65) 6379 3280 / 1
Rehabilitation Centre (65) 6379 3340

Support Groups
Amputees Caring Together
(ACT) Club (65) 6379 3343
Stroke Club (65) 6379 3262
Dementia Support Group (65) 6379 3427
Evergreen Club (65) 6379 3420

Volunteer Group
Hotline (65) 6379 3550



门诊量(1月至2005年12月)

Inpatient住院

Total Inpatient Admission总住院收 20,800

Outpatient Attendances门诊求诊
Emergency紧急 56,114
Specialist Outpatient Clinic专科门诊 179,040

Staff Strength员工人数

Medical Staff医务人员 Over 150超过150
Nursing Staff护理人员 Over 400400

Allied Health Staff专职医疗人员 Over 150超过150
Ancillary Staff辅助人员 Under 280根据280

Clerical Staff文职人员 Under 80未满80

Administrative Staff行政人员 Under 80未满80